by Terry Dunigan
22. June 2011 14:29
Are you using your call center tools and technologies to help gauge customer satisfaction? This presentation will explore the popular metrics call centers use to measure performance. We all use a different reporting structure to determine if we are meeting our call center goals. The data we use to determine which is the most important for driving caller satisfaction is as varied as our management styles.
HDI Joint Chapter Event - July 2011.pdf (418.82 kb)
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