by Bill Sandford
19. November 2010 13:10
Here is an excerpt from a recent Avaya press release. The full press release link can be found below.
"T-Metrics also provided a JITC-certified automated call distribution (ACD) solution to enhance the existing voice architecture. The TM-2000 IP-Based ACD platform affords patients with the swift, responsive care that these veteran’s deserve by targeting callers’ needs using an interactive menu and delivering the patient to the healthcare professional best suited to handle their requests. The TM-2000 also furnishes the National Naval Medical Center with metrics that may be used to further track staffing and telecommunications expansion needs."
Link to full Avaya Press Release:
http://www.avaya.com/gcm/master-usa/en-us/corporate/pressroom/pressreleases/2010/pr-100723.htm
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