by Bill Sandford
16. January 2012 11:21
Please click on the following link to learn about our recent Menu Change Request Procedure.
TM-2000_ACD_Menu_Change_Request_Procedure_v2.pdf (83.06 kb)
by Bill Sandford
15. November 2011 10:25
We received orders from General Dynamics in regards to the Air Force Air Combat Command's (ACC) Operator Consolidation project. This order includes: Davis Monthan AFB, AZ; Dyess AFB, TX; Ellsworth AFB, SD; Holloman AFB, NM; Nellis AFB, NV and Beale AFB, CA

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ACD | COAS
by Bill Sandford
22. September 2011 10:48
Andy and I met some well qualified job candidates at yesterday's ASU JobFest. Plus a possible intern.

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by Bill Sandford
20. September 2011 09:06
T-Metrics tested our TM-2000 ACD with an Avaya AS 5300 SIP switch recently. This is great news because it paves the way for our planned testing, with the AS 5300, at the Fort Huachuca, Arizona JITC certification lab. The certification process will take place the 4th quarter of this year. More updates to follow.

by Bill Sandford
19. September 2011 14:01
Mr. Kim, from Yongsan, Republic of Korea, is the Army hospital's System Administrator. Just one of Mr. Kim's additional duties. Since he was not involved with our initial TM-2000 ACD installation, he wanted to get some formal training. We were happy to oblige his need with our 3-day on-site training course this month. If you would like to attend our System Administration or State Table course, please contact me.

by Bill Sandford
19. August 2011 10:11
Our Attendant Console Windows 7 Desktop Review 2, submitted in April 2011, was approved today.
Here's the link:http://jitc.fhu.disa.mil/tssi/cert_pdfs/tmetricsattendantconsole_tn0923902_dtr2.pdf

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by Bill Sandford
25. July 2011 11:01
The Windows 7 DTR #3 hits the UC APL today!
On 21 Jul 2011, the following extension was approved via Desktop Review #3 (to include Microsoft Windows 7 loaded on the agent Personal Computer (PC)): http://jitc.fhu.disa.mil/tssi/cert_pdfs/tmetricstm2000dtr3_tn0923904.pdf
Please contact Bill Sandford with any questions: wsandford@tmetrics.com or (704) 525-5551

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by Bill Sandford
15. July 2011 08:59
Wyle brought in their Sales and Engineering team in this week for training.

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ACD | COAS