The week of April 23 was declared fun week at T-Metrics.

The main attraction was a 2 day cookout.  Burgers and hot dogs were served to order to everyone in the office those days.  MJ was our grill master and can be seen sporting the 2011 T-Metrics World Tour shirt.  This shirt was chosen by T-Metrics' employees and features all new installations during 2011. 

Each day of the week featured a different theme including T-Metrics shirt day, funny shoe day, and Hawaiian shirt day.  For those that remember to participate, it made for a few talking points around the ole water cooler. 

We hope to continue this tradition and hope that next time we aren't grilling in the rain.  If you have any ideas for themes and/or grillin' items, let us know. 

     The T-Metrics Agent Module can display a wealth of information at any given time.  Not everyone wants to see the same information in the same way.  Customizing the Agent Module is incredibly easy and can be accomplished in a short amount of time.  There are a few different ways to customize including fonts, grid appearance, and Instant Message settings.  Setting each of these to personal preferences will increase productivity and add a level of comfort for the Agent.

     First, the font size, shape, and style can all be customized.  If you are like me, you like getting the most out of your workspace.  To accomplish this, the fonts can be reduced in size.  Regardless of the desired look, the font adjustment can be found by going to Edit -> Settings -> Grid Fonts.  Within this window, you can adjust the font, font style, and size.  Make sure to press "Apply" after a change to see it in action.  I prefer DejaVu Serif, Condensed, Size 9.  Remember that each computer may have different fonts available.  The default is Verdana, Bold, Size 9 in case you can't get back to default.

     The grid of information can be fully customized to meet your needs.  The grid shows all information regarding calls.  If there are particular fields you do not need, remove them with the "Manage Grid Columns" dialog.  Click on Edit -> Settings -> Manage Grid Columns.  On the left, you will see all the fields available.  Simply click on the field you wish to hide, and check "Hide Column" to remove it from your Agent Module.  If at any point you wish to return to the original settings, click "Restore Defaults" in the Grid Column window.

     Finally, the Instant Message behavior of the Agent Module can be customized.  If an audible alert is desired, click Edit -> Settings -> Play Sound on Instant Message.  This will sound an audible tone when receiving a new message.  Do you want the window to "pop" when receiving a new message?  Click on Edit -> Settings -> Pop Instant Message to Front to enable the popping feature.  Now, when a new message is received, the window will pop to the front for maximum notification.  To disable either of these features, select them again in the respective menus.

     Customizing the Agent Module will allow the Agent to feel more comfortable with the software.  Simple steps such as changing the font size and style can increase productivity.  Try these steps for customization and watch for an easier time with the software.